HaverhillRecruiter Since 2001
the smart solution for Haverhill jobs

L1 IT Support Technician

Company: VirtualVocations
Location: Lowell
Posted on: April 20, 2025

Job Description:

A company is looking for an L1 IT Support Technician (Remote, Contract).
Key Responsibilities:

Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues
Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution
Collaborate with various teams to improve IT Support service delivery and contribute to the knowledge base

Qualifications:

Minimum 2-3 years of experience in remote IT support or a similar role
Proficient in the administration of Windows 10/11 and macOS environments
Strong experience in managing Microsoft (Office) 365 services and Google Workspace
Hands-on experience with Entra ID (former Azure Active Directory)
Familiarity with the ITIL framework and a foundational understanding of networking concepts

Keywords: VirtualVocations, Haverhill , L1 IT Support Technician, Professions , Lowell, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Forgot password?

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Haverhill RSS job feeds